Returns Policy

Cancellations: are accepted as long as the cancellation instruction is received before the order has been processed.  Please fill in the form below and submit to us

Returns and exchanges are accepted providing the item is returned in its original unused condition (resalable condition with any labels and/or packaging still intact) to the address below.

Faulty goods will be exchanged or refunded in full. For all other returns or exchanges, the customer is liable for postage costs and refunds exclude the cost of P&P.


Please allow 1-2 weeks for exchanges and returns to be processed.


We are not responsible for return postage or packages that do not reach us and we will not refund or exchange lost items. The customer is therefore advised to send returns via recorded or special delivery or any other manner that ensures the parcel is covered for the full cost of the item(s).

Your Statutory rights are not affected by these store policies

Delivery address for return

2 Slated Cottage

Holders Green

Lindsell

Essex

CM6 2QG

Nr Colchester

C05 9SH